We're in search of a Second Line Technical Support Consultant to join a well-established Managed Service Provider (MSP) in West Sussex. If you're someone who thrives on assisting clients both locally and internationally, and you're eager to become part of a dynamic service desk team, we want to hear from you. In this role, you'll be responsible for delivering first-line technical support within predefined SLAs. The ideal candidate will bring strong customer service and communication skills to the table, along with the ability to excel both independently and collaboratively in fast-paced environments.
Requirements:
- 4 years of experience in a technical support role, with over 3 years of experience spefically within a MSP environment - Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP) - Experience working with network technologies (Firewall, Routers, Wi-Fi) - Experience in Cloud Solutions (Microsoft Office 365, Azure) - Experience in Storage Solutions (NAS, SharePoint) - Experience with RMM Management - Experience with PSA Management - Experience with Document Management Systems
Desirables:
- Full driving licence
This position necessitates full-time presence in the office, with a commitment of 5 days per week, alongside occasional client visits. Additionally, there's the opportunity for paid overtime if needed.
Please be aware that our client cannot provide sponsorship for this role.
We are a strategic talent solutions partner offering both high value add Recruitment and tailored Consultancy, allowing for rapid project mobilisation for our clients across the UK, Europe, and beyond
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