Desktop Support Analyst - Frankfurt

Posted 27 April 2022
SalaryUp to €55,000
LocationFrankfurt (Oder)
Job type Permanent
DisciplineSoftware Engineering & Tech
Contact NameKai Wilton-Ali

Job description

Who We Are:

We are an institutional-grade financial services network that connects companies, organisations, and investors to the global markets ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service, and deep expertise.


We provide access to 36 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace and a number of bi-lateral liquidity venues. We deliver this access with support throughout the entire lifecycle of a trade – from consulting and “boots-on-the-ground” intelligence, to best execution, to post-trade clearing, custody, and settlement. In these ways, StoneX enables clients to use the global markets ecosystem to achieve their business goals through one trusted partner.


We serve more than 30,000 commercial, institutional and payments clients, and more than 295,000 retail clients across more than 140 countries. Our clients use our institutional-grade digital platforms, our high-touch service, and our market intelligence to pursue trading opportunities, make investments efficiently, manage their market risks, and improve their business performance. Our relentless focus on helping them accomplish these objectives has enabled us to build deeply valued, long-term relationships based on guidance, integrity, transparency, and trust.


What You’ll Do:


The primary job function will focus on the global support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.


  • Apply trouble shooting and problem-solving skills to guide and assist the user community on issues related to design, development and deployment of desktop hardware, and desktop applications.

  • Performs hardware & software installs, desk moves, adds and changes as required.

  • Work collaboratively across IT and Business teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning

  • Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets (SLA) Guidelines.

  • Interface directly with and interview partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements, and escalation points. 

  • Work with IT Leadership for continuous improvement of customer satisfaction


Who You Are:


  • Someone with excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people.

  • A German speaker, at least B1 level is essential

  • Able to maintain effective working relationships with supervisor and co-workers

  • Willing to work flexible hours, including weekends and evenings when required

  • Must be able to lift, squat, bend, twist in the installation of various desktop equipment up to 22KG / 50 lb.

  • Interpret and apply laws, regulations, and policies

  • Read and understand technical manuals


What you’ll need:


  • Strong working knowledge of O365 Product Suite

  • Familiar with Microsoft SCCM

  • General knowledge of infrastructure security, including Windows, Unix/Linux, desktop and mobile

  • Previous related experience in Desktop Support

  • Virtual Desktop Administration

  • Experience using remote support tools (e.g., LogMeIn)


Why you’ll Love It:


  • Excellent salary package

  • Hybrid working, with only 2-3 days in office per week

  • The chance to grow and lead a full support team, scaling with our big growth plans.

  • Joining our global network with opportunities to connect with colleagues from all over the world.

  • The ability to cross train and learn new skills on the job.