Our client are institutional-grade financial services network that connects companies, organisations, and investors to the global markets ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service, and deep expertise.
They provide access to 36 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace and a number of bi-lateral liquidity venues. They deliver this access with support throughout the entire lifecycle of a trade – from consulting and “boots-on-the-ground” intelligence, to best execution, to post-trade clearing, custody, and settlement. In these ways, They enables clients to use the global markets ecosystem to achieve their business goals through one trusted partner.
What You’ll Do:
The primary job function will focus on the global support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties. Other duties will include:
Apply trouble shooting and problem-solving skills to guide and assist the user community on issues related to design, development and deployment of desktop hardware, and desktop applications.
Performs hardware & software installs, desk moves, adds and changes as required.
Work collaboratively across IT and Business teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning
Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets (SLA) Guidelines.
Interface directly with and interview partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements, and escalation points.
Work with IT Leadership for continuous improvement of customer satisfaction
Who You Are:
Someone with excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people.
A German speaker, at least B2 level is essential
Able to maintain effective working relationships with supervisor and co-workers
Willing to work flexible hours, including weekends and evenings when required
Must be able to lift, squat, bend, twist in the installation of various desktop equipment up to 22KG / 50 lb.
Interpret and apply laws, regulations, and policies
Read and understand technical manuals
What you’ll need:
Strong working knowledge of O365 Product Suite
Familiar with Microsoft SCCM
General knowledge of infrastructure security, including Windows, Unix/Linux, desktop and mobile
Previous related experience in Desktop Support
Virtual Desktop Administration
Experience using remote support tools (e.g., LogMeIn)
Why you’ll Love It:
Excellent salary package
Flexible working hours
The chance to grow and lead a full support team, scaling with our big growth plans.
Joining our global network with opportunities to connect with colleagues from all over the world.
The ability to cross train and learn new skills on the job.
We are a strategic talent solutions partner offering both high value add Recruitment and tailored Consultancy, allowing for rapid project mobilisation for our clients across the UK, Europe, and beyond
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