Privacy policy for James Chase Solutions – GDPR Compliance

James Chase Solutions take the privacy of our clients and candidates seriously. We are a recruitment company, operating in the niche market of Information Technology and Business Change.


Clause 1 – How we receive information and how we may use it

James Chase Solutions receive your personal data when you apply directly for an advertised role via our website; when you apply directly to be a candidate for whom we can facilitate a job search or via a third party when you respond to a job post placed by James Chase Solutions on a job board on behalf of a third party client.

This statement explains how we process personal data received into our organisation. When you register with James Chase Solutions you MUST consent to us collecting and storing your personal information. You will not be able to submit your enquiry or details to James Chase Solutions without consenting to us storing your personal data. This may include but is not restricted to your name; contact details; address; employment history; mobility and education.

During telephone conversations and face to face interviews we may collect personal information with regard to employment preferences, strengths and work experience which may be stored on your personal record. This information facilitates our ability to support your job search and to provide a basis for recommendation when short-listing candidates for a particular role. By explicitly providing consent when you register with James Chase Solutions you are providing permission for our storage of this information. James Chase Solutions will never share personal information or a Curriculum Vitae with a third party without your explicit consent.

Due to the nature of recruitment, a significant number of candidates reconnect with our organisation periodically. It is not uncommon for this to occur years after we have placed them in a role. For this reason, your consent includes explicit consent to retain your personal details until such time as you wish us to delete your records from our database or refrain from further engagement.

If you do not consent to James Chase Solutions storing your personal data or setting up a personal registration for you, please do not submit your Curriculum Vitae for any roles advertised on our website. We are unable to process your application without receipt of consent to process and store your personal information.


Clause 2 – Job Alerts

We may on occasion contact candidates stored in our database who are not actively looking for a new role. By providing consent to our storage of your personal data you are also providing consent to us contacting you if we receive details of a role which specifically matches your career aspirations. We will only do this where you, the potential candidate, meet a detailed brief provided by one of our clients, and where you have provided explicit consent to us storing and using your data.


Clause 3 – Our Promise to our candidates

We will never share our candidates’ personal details or Curriculum Vitae with a third party without the candidate’s explicit consent, and then we will only share the personal information with that one company or individual.


Clause 4 – Contacting Recruitment Consultants directly

If you contact one of our Recruitment Consultants directly and request they consult with you regarding your job search, or regarding a particular job role, you are giving your consent to James Chase Solutions processing your email and the data contained within your email for lawful purposes, as per Clauses 1 and 2 above.

By sending an updated Curriculum Vitae directly to one of our Recruitment Consultants you are giving consent to James Chase Solutions processing and storing that information, as per Clauses 1 and 2 above. As referred to in Clause 3 of our privacy notice, we will not share your information with any third party without your explicit consent.


Clause 5 – Request to have personal data amended

It is likely that over time your employment history will require updating as you transition to new roles or receive promotion. James Chase Solutions undertake to update your registration within two weeks of receiving an updated Curriculum Vitae.

Under the GDPR you have the right to ask for access to your personal information. Once James Chase Solutions have verified your identity we will provide the information you requested within 30 days.

In the unlikely event you find personal data stored about you by James Chase Solutions is inaccurate, you must advise us immediately. We will amend your personal registration within two weeks.


Clause 6 – Request to have personal data removed or deleted

Upon receipt of a request to delete an individual’s personal registration, James Chase Solutions will ensure that your personal record is deleted within 30 days.

Where James Chase Solutions have placed a candidate in a role, they are required to retain evidence of that placing so that contractual obligations can be met by the client. James Chase Solutions will however take steps to ensure only minimal personal data is retained and we will not make further contact with the candidate.

Where James Chase Solutions have previously received permission to share personal information with a third party, for example for short listing for a role, we undertake to advise that third party of your wish to be forgotten if communication has been in the last 12 months. In the event that you wish to be erased from our Recruitment Database you should contact admin@james-chase.com. Please make it clear that you wish to be erased, rather than simply marked as no longer job seeking.


Clause 7 – Notification of Breaches

Whilst James Chase Solutions do not store, or at any time request, financial information from candidates, we do store highly personal information contained within your Curriculum Vitae. We are aware of our responsibility as a recruiter to protect your information and to only share details with third parties upon receipt of your explicit consent. All of our systems are protected and only James Chase Solutions staff and consultants working for James Chase Solutions have access to the personal information stored in your registration.

In the unlikely event that our computer systems are compromised and there is a potential loss of confidentiality we will report this breach to you.

In the unlikely event that personal data is taken or exposed from James Chase Solutions records without our consent, we will provide reports surrounding that exposure within 72 hours of being notified of such an event and take any action necessary to restore security of your personal data.


Clause 8 – Access

If James Chase Solutions receive a request for access to personal information we will verify your identify before releasing your personal data to you. We will not release information to any third party.

If you would like to make a request for access to your personal information please contact: admin@james-chase.com

Alternatively you can contact us by writing to us at:

GDPR Compliance Officer
James Chase Solutions Limited
4th Floor, One Queen Square
Brighton, East Sussex
BN1 3FD


Clause 9 – Complaints procedure

If you have a complaint about the way your data is stored or handled by James Chase Solutions, please contact us at: admin@james-chase.com

Alternatively you can contact us by writing to us at:

GDPR Compliance Officer
James Chase Solutions Limited
4th Floor, One Queen Square
Brighton, East Sussex
BN1 3FD



Clause 10 – Escalated Complaints

If you remain unhappy with the handling of your data you can complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


Clause 11 – Changes to our Privacy Policy

This privacy policy may be changed by James Chase Solutions Limited at any time. Any changes to our Privacy Policy will be updated on our website. If you have any questions or concerns, please email us at admin@james-chase.com