1st Line Technical Support

Posted 30 April 2024
Salary £20000 - £25000 per annum
LocationWest Sussex
Job type Permanent
Discipline Infrastructure & Support
Contact NameRiver Steytler

Job description

We're in search of a First Line Technical Support Consultant to join a well-established Managed Service Provider in West Sussex. If you're someone who thrives on assisting clients both locally and internationally, and you're eager to become part of a dynamic service desk team, we want to hear from you. In this role, you'll be responsible for delivering first-line technical support within predefined SLAs. The ideal candidate will bring strong customer service and communication skills to the table, along with the ability to excel both independently and collaboratively in fast-paced environments.


- Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP)
- Experience working with network technologies (Firewall, Routers, Wi-Fi)
- Experience in Cloud Solutions (Microsoft Office 365, Azure)
- Experience in Storage Solutions (NAS, SharePoint)


- Full driving licence
- Experience working within an MSP

This position necessitates full-time presence in the office, with a commitment of 5 days per week, alongside occasional client visits. Additionally, there's the opportunity for paid overtime if needed.

Please be aware that our client cannot provide sponsorship for this role.