2nd Line Helpdesk Support Engineer

Posted 21 May 2024
Salary £0 - £35000 per annum
Job type Permanent
Discipline Infrastructure & Support
Contact NameRiver Steytler

Job description

We're in search of a Second Line Technical Support Engineer to join a well-established Managed Service Provider (MSP) in West Sussex. If you're someone who thrives on assisting clients both locally and internationally, and you're eager to become part of a dynamic service desk team, we want to hear from you. In this role, you'll be responsible for delivering second-line technical support within predefined SLAs. The ideal candidate will bring strong customer service and communication skills to the table, along with the ability to excel both independently and collaboratively in fast-paced environments.


- 3 years of experience in a technical support role, with over 2 years of experience specifically within an MSP environment
- Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP)
- Experience working with network technologies (Firewall, Routers, Wi-Fi)
- Experience in Cloud Solutions (Microsoft Office 365, Azure)


- Full driving license

This position necessitates full-time presence in the office, with a commitment of 5 days per week, alongside occasional client visits. Additionally, there's the opportunity for paid overtime if needed.

Please be aware that our client cannot provide sponsorship for this role.