Operations Support Opperator

Posted 10 July 2024
Salary £0 - £26000 per annum
LocationEast Grinstead
Job type Permanent
Discipline Operations Management
Contact NameRiver Steytler

Job description

We are seeking a dedicated professional to ensure the effective and efficient operation of our client's computer systems, adhering to defined processes and customer requirements while meeting service-level agreements. This role involves managing scheduled jobs, data processing, secure data transfers, printing documentation, and monitoring the Data Centre environment.

Work Structure:

This role includes flexible shifts, working Monday to Friday as part of the team, typically 2 days per week at Head Office, 3 days per week working from home.

Key Tasks/Accountabilities:

Proactive System Monitoring: Proactively monitor the availability of systems by following predefined processes and procedures to ensure smooth operation.
Stakeholder Collaboration: Liaise with IS teams, business stakeholders, and support partners to maintain services and provide support for business users.
Incident Management: Record incidents/problems and escalate effectively to resolve issues as soon as possible, ensuring user requests are resolved within agreed Service Levels.
Application and Schedule Management: Manage, monitor, and run applications to maintain daily, evening, monthly, and ad-hoc schedules, ensuring correct parameter details are entered.
Data Centre and Print Management: Monitor the Data Centre environment, manage printers and print queues, and ensure proper distribution of printed documents and reports within agreed timescales.


Good communication and customer service skills
Effective troubleshooting and problem-solving skills
Excellent technical and IT support skills
Good knowledge of Microsoft Windows, SAP, Google Workspace (or similar)
In-depth knowledge of printer management, workflow, functionality, and print quality