We are currently engaged with well-established client in Hamburg who requires IT Support Engineer to help with continuously evolving IT landscape within the business. This position is a brand new and exciting role, giving you the opportunity to work within one of the fastest growing, privately held EduTech company in Europe.
YOUR RESPONSIBILITIES:
the first line on-site IT support for the employees in the north-east region
Responsibility for accepting, recording, solving or forwarding IT support requests
Classifying tickets by incident, service request and prioritising them accordingly (ticket system: Jira)
Troubleshooting of workstation computers, printers or Office365 as part of your responsibilities
Supporting Service & Support team in analysing, optimising and automating of IT support requests/cases
YOUR PROFILE:
You already have completed IT training
Couple of years with 1st or 2nd IT support experience
Experience in Office365 and Windows 10 and have already gained initial experience in dealing with Apple products (iPhones, MacBooks)
Fluent German and good English skills complete your profile.
ITSM standards such as ITIL, FitSM and/or ISO 20000 are not unfamiliar to you and you have a driver's license (approx. 10% willing to travel in the north-east region)
WHAT IS IN IT FOR YOU:
Hybrid working (Hamburg-located office)
Rapid growth opens up many new opportunities for you.
Your choice of work equipment.
Take the time to recharge your batteries: with 30 days annual leave for all employees.
We are a strategic talent solutions partner offering both high value add Recruitment and tailored Consultancy, allowing for rapid project mobilisation for our clients across the UK, Europe, and beyond
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