IT Support Engineer

We are currently engaged with well-established  client in Hamburg who requires IT Support Engineer to help with continuously evolving IT landscape within the business. This position is a brand new and exciting role, giving you the opportunity to work within one of the fastest growing, privately held EduTech company in Europe.


YOUR RESPONSIBILITIES:

• the first line on-site IT support for the employees in the north-east region
• Responsibility for accepting, recording, solving or forwarding IT support requests
• Classifying tickets by incident, service request and prioritising them accordingly (ticket system: Jira)
• Troubleshooting of workstation computers, printers or Office365 as part of your responsibilities
• Supporting Service & Support team in analysing, optimising and automating of IT support requests/cases

YOUR PROFILE:

• You already have completed IT training
• Couple of years with 1st or 2nd IT support experience
• Experience in Office365 and Windows 10 and have already gained initial experience in dealing with Apple products (iPhones, MacBooks) 
• Fluent German and good English skills complete your profile.
• ITSM standards such as ITIL, FitSM and/or ISO 20000 are not unfamiliar to you and you have a driver's license (approx. 10% willing to travel in the north-east region)

WHAT IS IN IT FOR YOU:

• Hybrid working (Hamburg-located office)
•  Rapid growth opens up many new opportunities for you. 
• Your choice of work equipment. 
• Take the time to recharge your batteries: with 30 days annual leave for all employees.