Senior CRM Manager

Posted 17 March 2023
Salary €55000 - €70000 per annum, Benefits: Flexible Hybrid working
Job type Permanent
DisciplineDigital Marketing & Sales
Contact NameThais Ferreirra

Job description

Would you like to join a fast growing B2C Fintech, and help us revolutionize an industry? 
As the new Senior CRM Manager you'll develop and implement comprehensive CRM strategies to improve client satisfaction and loyalty, optimize lead-to-sale conversion rates, and analyse customer data to gain valuable insights into behavior and needs.

What you'll do:
  • Develop and implement comprehensive CRM strategies to improve client satisfaction and loyalty.
  • Optimize lead-to-sale conversion rates, referral programs, customer ratings, and more with effective CRM measures.
  • Implement efficient CRM systems and processes to collect, manage and utilize customer data.
  • Analyze customer data and create reports to gain insights into customer behavior and needs.
  • Develop tailored communication and marketing strategies for different customer segments.
  • Work with marketing, product, and customer service teams to solve 
  • Work directly with the CMO on marketing strategies
What you'll ideally bring:
  • 5+ years of CRM management experience.
  • Exposure to CRM systems implementations and processes.
  • Strong analytical skills with data analysis tools.
  • Excellent communication skills and passion for digital marketing trends.
  • Business fluency in German.
What you'll like:
  • Autonomy to set up CRM almost from scratch and be involved in new tool selections
  • Creative culture with flat hierarchies.
  • Opportunities for development.
  • Hybrid working approach with access to a modern shared workspace with rooftop terrace in central Berlin
  • Family-friendly working culture and flexibility